UK mainland
All instruments, accessories and books: £12 (Free over £350)
Third party (i.e. delivery to your customers): £12 (Free over £350)
Orders are normally despatched the following working day subject to availability. If you need something in a hurry, we can normally organise next day delivery on products we have in stock.
UK extended delivery zones
All instruments, accessories and books: £25
Third party (i.e. delivery to your customers): £25
The following post code areas normally receive a 72 hour service - AB, BT, DG, FK, GY, HS, IM, IV, JE, KA, KW, MY, ML, PA, PH, SY, TD, ZE.
Europe and Rest of World
Delivery to Europe and Rest of World – please contact our sales office for delivery options and costs.
Large volume orders
Large volume orders that are unsuitable for carton based delivery will be dispatched on a 2-3 day pallet service.
If the goods you receive are faulty please return them to us in their original condition within 30 days and we will either repair or replace them, or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage. In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:
Sealed audio or video recordings and computer software cannot be returned unless returned still sealed. For reasons of hygiene we cannot accept returns of reeds, mouthpieces, microphones, wind and brass instruments and other similar items, unless returned unopened in their original packaging. Strings must still be as new, in their original envelopes, and must not have been wound onto an instrument. Digital pianos and electronic keyboards, amplifiers and all electronic products can normally only be returned if they have not been removed from their original packaging and/or assembled, since assembly and disassembly makes these items very obviously "used".
Please call us before returning any goods.
If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.
Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
All new products covered by WEEE regulations have a crossed out wheelie bin symbol displayed on the product or packaging:
Older products may not have this symbol but can still be recycled.
As a retailer of WEEE musical equipment we are obliged under WEEE regulations to offer our customers free take-back of their WEEE on a like-for like basis when purchasing a new Electrical or Electronic product from us.
Customers must return their WEEE item(s) to Frederick Hyde within 28 days of purchasing their new item. This can be done in store, or you can send the item to*:
Frederick Hyde
Corporate House
Kings Road Industrial Estate
Haslemere
Surrey GU27 2QH
*Please note we are unable to reimburse customers any postage costs.
Customers can also choose to take WEEE to their local recycling site. You can find your closest participating collection site by entering your postcode at www.recycle-more.co.uk.
Any queries can be directed to accounts@frederickhyde.com.